‘Lived experience’ describes people’s first-hand accounts of health and care. How they experience services is often affected by their own personal circumstances, for example, whether they have a family or whether they are in work.
Gathering the views of those that use your services, can help bring issues to life by illustrating the scale of what people are dealing with in their daily lives and the practical challenges they face by enabling them to voice their opinions and identify good practice and areas of concern.
Healthwatch Essex is an independent voice for the people of Essex. They gather and represent people’s views about health and care services in the county to help improve them. Their current training offer reflects the work they do in engaging with local communities, using active and positive listening skills, and the principles of inclusion. They have recently been commissioned to run face-to-face training with local clinical commissioning groups, hospitals, GP representation groups and PALS. This training is now available in a video online format making it accessible to anyone or any organisation, providing participants with the skills they need to collect and represent the voice of whoever they engage with.
Sam one of the Healthwatch Ambassadors wrote when she completed the course:
Oh my goodness, this course was super helpful and so valuable. I learnt so much and the powerful presentation tools and awareness of how to active listen and distractions etc was superb. I was even putting this into play over the weekend, observing others and it's so true how much is ego or pseudo listening takes place and people don't even realise it!
ProTrainings are Skills for Care Endorsed for both our classroom and e-learning courses. This means that our training meets the high standards expected by Skills for Care.
If you engage the public as part of your work in the health and social care sector and would be interested in training, get in touch.
For more information on this and details of using our program in your organisation, please contact us.
Accredited Training You Can TrustYou can be confident that every ProTrainings course is of the highest quality. Our online and classroom courses are endorsed by Skills for Care and we are proud to be one of a few training providers who have been nominated as a Skills for Care Centre of Excellence.
We are also proud to be a Training Qualifications UK Diamond Centre, which is the highest level you can attain and offer a wide range of regulated qualifications through TQUK and Future Awards and Qualifications.
All of our courses have also been independently verified for CPD so that you can print out a CPD certified time credit statement to prove your continuing professional development when you have finished your training.
Our commitment to quality assurance is also underpinned by ISO9001 AND ISO45001 accreditation and we are members of a number of trade organisations.
Our excellent network of instructors throughout the UK deliver courses that have been developed to make training engaging and informative. You will have access to video refreshers, updates and other useful training materials. With ProTrainings, the learning doesn’t finish when the course ends. For more information about our accreditations and endorsements, see our accreditations booklet.
Our Students Love Online CertificationOur customers are happy with our courses and so are the companies they work for. Check out what our students have to say about their experience, or view more of our star ratings.
“I am extremely pleased to let you know that this e-learning module was accessible with my screen reader and generally very intuitive. As a trained counsellor I found the content extremely valuable, particularly the area on active listening and feel that our volunteers and sensory team would benefit by having this as a qualification.”
“Working in the NHS we often focus on our job and not what the needs of our patients are. Taking this course made me stop and think to learn and listen more to patients to improve the service I offer. The course is very easy to follow and there are downloadable resources to support the course.”
A Better Way With Video-Based Training
Reading pages and pages can be boring. And waiting for a class, time-consuming. At ProTrainings, we offer a better way with our high-quality, video-based courses. Each video is led by a qualified Instructor. Get started today.
Frequently Asked Questions
CPD stands for Continuous Professional Development and is required in many business sectors. Even if you do not require a set CPD credit level, having Certifed CPD ensures the quality of training. ProTrainings are the highest gold standard of CPD ensuring that all courses are externally verified and mapped to the highest levels.
SCORM Ready means that online courses can run on any compatible Learning Management System (LMS). SCORM courses run seamlessly on your existing LMS system without a separate login so staff only login using the existing company system. ProTrainings online courses have an advanced SCORM ready system to give more features than any other company.
Yes, when you complete the online course you will be able to download and print a compliant completion certificate, evidenced-based learning statement to confirm course content and a certified CPD statement. There is no extra charge for the certificate. You can also buy a printed certificate to be posted to you for a small extra fee.
We offer a full range of training courses across all business sectors as video online, blended and nationwide at your business or our local training centres. With over 350 courses you can learn at a time and place that meets your busy schedules and save money on travel and costs away from the office.
Yes, we sell a full range of PPE, infection control products to keep you and your workplace safe. We also sell a full range of medical equipment and first aid supplies. Visit our store at www.first-aid-online.co.uk
Yes, all ProTrainings courses are Endorsed by TQUK in addition to other approvals and endorsements to give you a quality compliant qualification for your courses whatever delivery method you take.
Whether you are employed, running a business or taking training for other reasons, you need to ensure the course is trustworthy and will pass due diligence checks. Taking courses that are accredited gives you peace of mind of the quality, compliance and that your certificate will be accepted. Choosing ISO companies to ensure they are externally verified.
Most of our courses are available as online or classroom-based at a training centre locally. We can also send an instructor to your business to save travel and tailor the course to your business. To save time and money you can take most courses in a blended format with online and class training.
