Active Listening: Key Concepts and Techniques

Understanding Active Listening

Reflecting on what we've covered:

• Emotional Responses: Recognizing how emotional reactions signal a lack of active listening.
• Common Distractions: Addressing everyday distractions such as sight, sound, and personal thoughts.

Principles of Active Listening

Essential principles to apply:

• Being a Neutral Listener: Acting as a conduit without inserting personal views or reactions into the conversation.
• Effective Response: Responding appropriately, using silence or gentle interruption to aid communication flow.
• Open Body Language: Maintaining an open and relaxed posture to encourage open dialogue.

Thank you for your attention and engagement throughout this course. I trust you found it valuable.